Privacy Policy

Privacy Policy

Last Updated: November 13, 2025

1. Introduction

Vallum Group ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our catering and event services.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

  • Fill out our contact form
  • Request a quote for our services
  • Subscribe to our newsletter
  • Book an event or catering service
  • Contact us via email or phone

This information may include:

  • Name (first and last)
  • Email address
  • Phone number
  • Postal address
  • Company/organisation name
  • Event details and preferences

2.2 Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device, including:

  • IP address
  • Browser type and version
  • Operating system
  • Pages visited and time spent on pages
  • Referring website addresses

3. How We Use Your Information

We use the information we collect to:

  • Respond to your inquiries and provide customer service
  • Process bookings and event arrangements
  • Send you marketing communications (with your consent)
  • Improve our website and services
  • Comply with legal obligations
  • Prevent fraud and enhance security

4. Legal Basis for Processing (GDPR)

We process your personal data based on the following legal grounds:

  • Consent: When you have given explicit consent for us to process your data for specific purposes
  • Contract: When processing is necessary to fulfill our contractual obligations to you
  • Legitimate Interests: When we have a legitimate business interest that does not override your rights
  • Legal Obligation: When we must process your data to comply with legal requirements

5. Data Sharing and Disclosure

We do not sell your personal information. We may share your information with:

  • Service Providers: Third-party vendors who assist us in operating our business (e.g., email services, payment processors)
  • Event Venues: When necessary to coordinate your event
  • Legal Authorities: When required by law or to protect our rights

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Event-related data may be retained for up to 7 years for tax and legal compliance purposes.

7. Your Rights

Under data protection law, you have the following rights:

  • Right to Access: Request copies of your personal data
  • Right to Rectification: Request correction of inaccurate data
  • Right to Erasure: Request deletion of your data
  • Right to Restrict Processing: Request limitation of how we use your data
  • Right to Data Portability: Request transfer of your data to another organisation
  • Right to Object: Object to processing of your data
  • Right to Withdraw Consent: Withdraw consent at any time where we rely on consent

To exercise any of these rights, please contact us at vicky@vallumgroup.co.uk

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience. For detailed information about our use of cookies, please see our Cookie Policy.

9. Security

We implement appropriate technical and organisational measures to protect your personal information. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these sites and encourage you to review their privacy policies.

11. Children's Privacy

Our services are not directed to children under 16. We do not knowingly collect personal information from children under 16.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be indicated by the "Last Updated" date at the top of this page. We encourage you to review this Privacy Policy periodically.

13. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us:

Vallum Group
Military Road
East Wallhouses
Newcastle upon Tyne
NE18 0LL

Email: vicky@vallumgroup.co.uk
Phone: +44 (0) 143 467 2055

14. Supervisory Authority

If you believe we have not handled your personal data properly, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):

Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Website: www.ico.org.uk